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SPA TREND WATCH NANCY GRIFFIN


Golden Words
by John Fanuzzi

From the Field
by Lynda Solien-Wolfe

Stretching the Point
by Aaron Mattes

Spa Trend Watch
by Nancy Griffin

Multi Disciplinary Approaches to Sports Massage
by Mike McGillicuddy

Wellness: The Real Thing
by Debra Brooks

The CranioSacral Perspective
by Dr. John Upledger

Up Close and Professional
by Arlene Alpert

The Massage Adventure
by Steve Capellini

Fasting for Rejuvination
by Dr. John Carp

From the Chair
by Ralph Stevens

Thoughts and Insights on Spa Equipment
by Richard Eidson


Nancy Griffin, MMH, has a master's degree in marketing from the Cornell School of Hotel Administration. She is the author of The Wellness Resource Spa Business Report, and a speaker at major industry trade events including ISPA, Face & Body, Spacifically 2000 and 2001, and IHRSA. She is a founding board member of the American Spa Therapies Education & Certification Council (ASTECC), Day Spa Association advisory board member, and marketing chair for The 2001 ISPA Conference.

BACKGROUND
Ms. Griffin offers highly diversified experience in the health spa and hospitality industries. In early 1996, she founded The Wellness Resource – a marketing and trends- research firm focused on spas and wellness. Venturing onto the Internet in 1998, she introduced SpaTrade»formerly World Spa Exchange—the most frequented World Wide Web community catering to spa industry professionals.

Prior to forming The Wellness Resource, Ms. Griffin completed Graduate management studies at the prestigious Cornell University School of Hotel Administration. She has devoted the last seven years to the exploration of the burgeoning spa market, and has shared her expertise with Lodging, Fitness, Beauty, and Health Care companies.

FOCUS OF EXPERTISE
¨ CORPORATE IMAGE
¨ EDUCATION AND CERTIFICATION
¨ EMPLOYMENT MANAGEMENT
¨ INTERNET STRATEGY
¨ LITIGATION SUPPORT
¨ MARKETING AND TRENDS RESEARCH
¨ POSITIONING
¨ PROCUREMENT
¨ PRODUCT DEVELOPMENT
¨ PROMOTIONS AND SPECIAL EVENTS
¨ PUBLIC RELATIONS
¨ RETAIL SALES TRAINING
¨ SPA BROCHURES AND MENUS
¨ SPA CUISINE
¨ STRATEGIC PLANNING

ASSOCIATES, CURRENT CLIENTELE & PREVIOUS CLIENTELE
Hotels, Resorts and Spas
¨ Arnedillo Resort and Spa, Spain ¨ Grand Wailea, Hawaii ¨ Sheraton, Washington, D.C. ¨ The Sterling Institute, Santa Fe, NM

Education and Health Care
¨ Blue Shield ¨ Consensus Health ¨ Duke University Center for Living ¨ Harvard Mind-Body Institute ¨ Health Net ¨ Opti Health Corporation

Spa and Aesthetics Suppliers
¨ Abra Therapeutics ¨ Astara Conscious Skin Care ¨ Bodies Mind ¨ Danica Aromatics ¨ Essensa / Regent Bond ¨ FSI Spa, LLC ¨ Golden Ratio Woodworks ¨ Italian Beauty Innovations ¨ Murad, Inc. ¨ Pevonia International ¨ Select Spa Source ¨ Spa Technologies International ¨ Speziali Fiorentini / Pauser Imports ¨ Touch America

ASSOCIATES, CURRENT CLIENTELE & PREVIOUS CLIENTELE
Consultants, Developers and Lenders
¨ HVS International ¨ Interlocken Development Corporation ¨ MCM International ¨ McKinsey ¨ Skopbank of Finland ¨ Spa Concepts International ¨ The Winter Company

Marketing Communications and Publishing
¨ Allured Publishing ¨ Dermascope Magazine ¨ Designing Concepts ¨ The Lacek Group Worldwide ¨ MCS Consulting Group ¨ Michael Johnson & Associates ¨ Prentice Hall Publishing ¨ Spa Management Journal

EDUCATION
1993 to 1995 Cornell University School of Hotel Administration, Ithaca, New York Master of Professional Studies in Strategic Marketing

1983 to 1987 University of California, Santa Barbara Bachelor of Arts in French, English and Psychology

1985 to 1986 L’Université de Pau and La Sorbonne, Paris, France Education Abroad Program through University of California

PRE-GRADUATE SCHOOL EXPERIENCE
1991-1993 Marketing Manager and Event Planner, Industrial Devices Corporation

1987 to 1992 Journalist and Professional, Horse Rider PUBLICATIONS

June 1995 "Analysis of the Spa Industry"

September 1996 "The Wellness Resource 1996 Spa Business Report"

November 1996 "ISPA ‘96"--A Review of The 1996 International Spa & Fitness Association Convention in Dallas, Texas

The Wellness Resource 1997 Spa Business Report
The Wellness Resource 1998 Spa Business Report
"2001 A Spa Odyssey" The Wellness Resource Spa Business Report

PROFESSIONAL AFFILIATIONS
¨ American Spa Therapies Education & Certification Council, Founding Board Member ¨ The Day Spa Association, Advisory Board ¨ Cornell Hotel Society, Member ¨ Cornell Hotel Society, Northern California Chapter, Event Planning Committee ¨ Fulcrum Information Services-Spacifically Conference Advisory Board ¨ International Spa Association, (ISPA) Member ¨ ISPA 2001 Conference Committee

2000-2001 SPEAKING ENGAGEMENTS
Spacifically 2000: "How To Develop An Internet Strategy"
International Spa Association Conference 2000: "Marketing Water Therapies"
IHRSA 2001: "Business-to-Business Internet Strategy" "Business-to-Consumer Internet Strategy, Expanding Markets"
Face & Body 2001: "Creating Successful Partnerships on the Web"
Spacifically 2001: Trend Watch / State of the Industry


For the Internets best resource for the Spa Industry
Visit
www.SpaTrade.com
Email: Nancy@spatrade.com

Shift Your Marketing Tactics in Stressful Times: Current events have an impact on how to sell your services.
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Day Spa Industry Presents Many Challenges to Profitability: The Day Spa industry presents many challenges to profitability. During a recent Spa Finder Partner retreat, day spa owners and managers pointed out the most pressing industry challenges
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Family Friendly Spas Gaining Popularity: More than just babysitting, upscale spas are adding family-style fun.
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Building Community On Your Web Site: Common interests and interactive tools invites participation.
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Online Travel Expected to Explode: "The increasing usage of the web for booking airline, hotels, and rental cars puts even more pressure on the spa industry to "jump on the Internet bandwagon". Consumers will demand a one-stop shop online, for all their vacation and business-travel needs."
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The Internet is a Powerful Networking and Relationship Building Tool: "It is an electronic channel of communication that increases reach, saves money, and encourages client retention. In deciding which web strategy to implement, the content you provide on the site should be foremost in your mind."
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If You Build It, Will They Come???: "Web design is just the beginning of your investment in an Internet strategy. Similar to your print brochures that are sitting in the storage closet, your web site can be posted yet completely lost in cyberspace. "
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